Frequently Asked Questions
Ordering & Payment
How do I place an order?
You can place an order online at themetstorescarf.com. Browse our collection, select your items, and proceed to checkout.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover.
Is my payment information secure?
Yes, we use secure encryption technology to protect your payment details.
Shipping & Delivery
Where do you ship?
We ship internationally. Shipping options and costs will be calculated at checkout.
How long does shipping take?
Delivery times vary depending on your location and shipping method selected. Standard shipping typically takes 5-7 business days.
Can I track my order?
Yes, once your order ships, you will receive a tracking number via email.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original condition.
How do I initiate a return?
Visit themetstorescarf.com and follow the return instructions. You will receive a return authorization email.
When will I receive my refund?
Refunds are processed within 10 business days after we receive your returned item.
Product Care
How should I care for my scarf?
Follow the care instructions on the product label. Most scarves require gentle hand washing or dry cleaning.
Gifts & Special Requests
Do you offer gift wrapping?
Yes, gift wrapping is available at checkout.
Can I include a gift message?
Absolutely! You can add a personalized message during checkout.
Other Questions
Do you offer discounts or promotions?
Yes, we occasionally run promotions. Sign up for updates at themetstorescarf.com.
How can I contact customer service?
For assistance, please reach out through our online form at themetstorescarf.com.
Do you have a physical store?
Our products are available exclusively online at themetstorescarf.com.
For any other questions, visit themetstorescarf.com for more information.